Effective Date: March 4, 2026

AccessPoint Care LLC (“AccessPoint Care”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect the information you provide when interacting with our services and communications, including SMS messaging.

Information We Collect

We collect information necessary to provide quality home care services, including:

• Personal identification information - Name, address, phone number, email address
• Health information - Medical history, care needs, physician information, and health conditions relevant to providing care
• Emergency contact information - Names and contact details for family members or designated contacts
• Financial information - Payment details necessary for billing purposes
• Service-related information - Information provided during communication regarding care coordination

How We Use Your Information

The information we collect is used to:

• Respond to inquiries from clients or employees
• Assess care needs and develop personalized care plans
• Match clients with appropriate caregivers
• Coordinate personal care services and scheduling
• Communicate with family members about care services
• Communicate with employees regarding shift updates or operational matters
• Provide customer support and service updates
• Process payments and manage billing
• Comply with legal and regulatory requirements
• Improve our services and operations

Data Sharing

• Customer data is not shared with third parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from AccessPoint Care LLC at 479-223-6700 regarding informational communications such as client care coordination, scheduling, and service updates.
• Consent is not a condition of purchase.
• Message frequency varies.
• Message and data rates may apply.
• You may reply STOP at any time to unsubscribe.
• You may reply HELP for assistance.
• You may also contact us directly at 479-223-6700 or by email at accesspointcare@gmail.com.
• Mobile opt-in information is never shared with third parties.

Protection of Personal Information

We implement appropriate security measures to protect your personal information:

• All staff receive training on privacy and confidentiality practices
• Physical records are stored securely with restricted access
• Electronic data is protected with encryption and access controls
• We conduct regular reviews of our security practices

Confidentiality Commitment

AccessPoint Care maintains strict confidentiality regarding all client information. Our caregivers and staff are bound by confidentiality agreements and receive ongoing training on privacy practices.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Receive information about how your data is used
• File a complaint if you believe your privacy rights have been violated

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

AccessPoint Care LLC Phone: (479) 223-6700 Email: accesspointcare@gmail.com

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to clients and posted on our website.